Out-of-date drivers and operating systems can cause a variety of issues and are one of the first things to check when a game is having problems. The instructions below will help you check and update your drivers.

Windows®

  1. Press Windows + R.
  2. Type DxDiag and click OK.
  3. After the DirectX Diagnostic Tool loads, click the Display tab.
  4. The graphic card's name and manufacturer are listed in the Device section. The current driver version is listed in the Driver section
  5. Visit the driver manufacturer's website to obtain the most up-to-date driver
Driver Downloads
  1. Press Windows + R.
  2. Type DxDiag and click OK.
  3. After the DirectX Diagnostic Tool loads, click the Sound tab.
  4. The current driver version is listed in the Driver section.
  5. Visit the driver manufacturer's website to obtain the most up-to-date driver. Contact the driver manufacturer for assistance with updating the driver. If the computer is under warranty, contact the computer manufacturer.
Driver Downloads
  1. Click Start (Windows Key + Q in Windows 8).
  2. Click Control Panel. If there is an option to Switch to Classic View, do so.
  3. Click System.
  4. Click the Hardware tab, then click Device Manager.
  5. Expand the Network Adapters category. Make note of the network card name and model listed.
  6. Double-click the network card listed.
  7. Click the Driver tab and make note of the driver date and version.
  8. Visit the driver manufacturer's website to obtain the most up-to-date driver. Contact the driver manufacturer for assistance with updating the driver. If the computer is under warranty, contact the computer manufacturer.
Driver Downloads

Experienced users can download and install the latest motherboard chipset drivers to help resolve rare issues caused by outdated motherboard chipset drivers. Although it is out of the Scope of Technical Support for Blizzard to assist, you can search on your own for a program that will tell you what type of motherboard you have, then visit the manufacturer’s website for the update.

Use the instructions on this article to update your version of Windows.

Note: The newest service packs may not automatically install when you run Windows Update. You may need to manually choose to install new service packs during the update process.

After the updates have been installed, restart your computer and try the update process again to ensure you have all available updates.

Mac®

A Software Update is an incremental update of the Mac OS and its applications, Security Updates, device drivers, and firmware updates. For Blizzard games, it is important to download and install all software updates, as our games are designed for the latest version of the supported system requirements.

See Apple's OS X: Updating OS X and Mac App Store app page for Software Update instructions. 

During technical troubleshooting, you may be required to reinstall an OS update or driver. In order to reinstall drivers and files for the latest OS X build, you can download a Combo Update. 

You can find the latest Combo Update for your operating system located on Apple's Support Download page.

When an older OS has no more incremental updates, you will need to upgrade to a new OS to obtain newer drivers and updates.

Follow the instructions in Apple's How to Upgrade guide, to update your Mac to the most recent version of MacOS.